Technical Support Specialist (Voice Process - US Region) Id-1164

Full job description

Job Title: Technical Support Specialist – Voice Process
Location: Technopark, Trivandrum
Experience: 2 to 6 years
Shift Timings:
  • 7:30 PM to 4:30 AM
  • 10:30 PM to 7:30 AM (Rotational Shift)
  • 24/7 Rotational shift
Qualifications: Graduation in any stream
Job Overview:
Phykon is seeking dynamic and technically adept candidates to join our team as Technical Support Executives for a US-based project. The role involves providing top-notch technical and customer support through various communication channels.
Responsibilities:
  • Respond promptly to customer requests via telephone, email, and chat.
  • Maintain high levels of quality, productivity, and customer satisfaction.
  • Appropriately escalate issues and coordinate with supervisors for timely resolution.
  • Consistently meet productivity, quality, and sales targets.
  • Log and report all customer issues in the customer relationship management (CRM) database.
  • Promote sales of technology equipment and devices.
  • Deliver an excellent customer experience and contribute to brand promotion.
Requirements:
  • Must Have:
  • A neutral English accent (free from Mother Tongue Influence)
  • Exceptional verbal and written communication skills in English
  • Willingness to work in any shift within a 24/7/365 environment
  • Good to Have:
  • Working knowledge of LAN/WAN, basic troubleshooting, and technical issues
  • Networking certifications
Join Phykon and be part of an enthusiastic team dedicated to providing high-quality technical and customer support.
Apply Now to embark on a rewarding career with us!
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