Job Title: Local Success Coach (Part-Time Sales & Customer Service Coordinator) - Remote

Job Overview

We are in search of a motivated and dynamic Local Success Coach (LSC) to join our team on a part-time basis. This remote role will be instrumental in fostering cultural exchange, child care, and child development within your community, specifically supporting Host Families and Au Pairs in the San Mateo, CA area. By establishing strong relationships with local families and international young adults, you will contribute to our mission of promoting positive cultural experiences.

Key Responsibilities

• Provide essential information and guidance to families during the matching process.
• Clearly articulate regulations, policies, and program rules to Host Families and Au Pairs.
• Conduct in-home family interviews and site visits to confirm understanding of program regulations.
• Facilitate in-home orientations for new Au Pairs upon their arrival.
• Maintain monthly communications with families and Au Pairs to ensure ongoing support.
• Organize and implement in-person cultural events for Au Pairs in the local community.
• Collaborate with headquarters staff to support families and Au Pairs effectively.
• Build and nurture personal relationships with families and Au Pairs while ensuring high-quality communication.
• Execute marketing initiatives as directed by headquarters.
• Address crisis and conflict situations promptly and professionally, assisting families and Au Pairs with resolution.
  
  

Required Skills

• Exceptional communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• High energy, enthusiasm, and motivation.
• Proficient in utilizing technology, including access to a home computer/laptop and the internet.
• Reliable transportation and access to a vehicle.
• Passion for international exchange and education.
  
  

Qualifications

• Previous experience in child care or cultural exchange programs is preferred.
• Strong interpersonal and counseling skills.
• Ability to work independently and manage time effectively.
• High school diploma or equivalent is required; a college degree is preferred but not mandatory.
  
  

Career Growth Opportunities

This part-time position has the potential to transition into a full-time role as the number of families and Au Pairs you represent increases. You will accumulate valuable experience and insights into the Au Pair Program, significantly enhancing your professional skills and capabilities.

Company Culture And Values

Join a leading Au Pair agency with over 30 years of experience in the childcare industry. Our agency is dedicated to fostering meaningful global family relationships, inspiring personal growth, and creating enjoyable experiences for both participants and the community. We prioritize an engaging and fun work environment, upholding values of cultural exchange and collaboration.

Compensation And Benefits

Compensation is tiered based on the number of active families within your service area:

• For 3 active families: Approximately 1.4 hours per week; estimated yearly compensation: up to $4,500.
• For 11 active families: Approximately 3.0 hours per week; estimated yearly compensation: $9,300.
  
  

As an independent contractor, you will enjoy the flexibility of creating your own schedule while making a significant impact in the lives of families and young adults globally. Payments will be made monthly for the deliverables submitted for the prior month.