Remote Customer Service Representative at Teleperformance Id-1074

Description

Are you passionate about helping others and providing top-tier customer support? We’re looking for dynamic individuals to join our remote team as Customer Service Representatives at Teleperformance!

As a Remote Customer Service Representative, you'll be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring they have the best experience possible. Whether it’s over the phone, via chat, or email, you’ll make a real difference in customers’ lives.

Key Responsibilities:

  • Answer inbound customer calls and respond to queries via chat and email.
  • Provide accurate, valid, and complete information by following company procedures.
  • Handle and resolve customer complaints with professionalism and empathy.
  • Maintain customer accounts by updating details and information as needed.
  • Work efficiently in a remote environment with provided tools and resources.

What We’re Looking For:

  • Excellent communication skills (verbal and written).
  • A friendly, problem-solving attitude and passion for customer satisfaction.
  • Ability to work independently in a remote setting.
  • Previous customer service experience is a plus but not required—training is provided!

Why Teleperformance?

  • Work from home with a flexible schedule.
  • Access to ongoing training and career development opportunities.
  • Be part of a supportive and inclusive team that values your contributions.

If you’re ready to take your career to the next level while making a positive impact from the comfort of your home, we’d love to hear from you!

Apply today and start your journey with Teleperformance.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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